International returns

International returns

With MyParcel, you can offer your customers abroad a quick, clear returns solution. This means that customers can easily return their parcels from abroad to your webshop through a local post office.
retourzending - webshop retouren

Interested in the benefits for you?

Extra convenience for you and your customer.

 

Positive effect on customer satisfaction.

 

Encourages repeat purchases.

 

Specifications of a return shipment within the EU.


Specifications.

Weight 0 – 30 kg
> 30 kg (+ freight surcharge)
Min. size
Max. size 100 x 70 x 58 cm
> 100 x 70 x 58 cm (+ large parcel)
> 175 x 78 x 58 cm (+ freight surcharge)
Shipping options Insured up to €50
Insured up to €500

Surcharges.

Volume surcharge PostNL charges a volume surcharge for parcels within the EU. We choose not to pass on the volume surcharge for packages within the EU up to and including March 31, 2023, to give you the opportunity to adjust your packaging.
Energy surcharge
Manual processing surcharge If products are not packaged correctly or not securely, they can disrupt the logistics process of the carrier. The manual processing surcharge is set at € 3.46 per parcel, excluding Germany (€ 10,-)  and France (€ 8,-).
Peak surcharge A surcharge of € 0.25 per package only applies during the end of the year period.

* Returning parcels from the Netherlands? The returns service is also available for this purpose. Click here for more information.
** Peak surcharge: the last six weeks of the year a peak surcharge of € 0.25 will be applied on top of shippings costs for each parcel.

 

Costs for international returns.


Countries Scale 1 (1 – 99) Scale 2 (100 – 249) Scale 3 (250 – 499) Scale 4 (500+)
Belgium € 14,75 € 14,25 € 13,25 € 12,75
Germany € 14,75 € 14,25 € 13,25 € 12,75
France € 15,75 € 15,25 € 14,25 € 13,75
Austria € 15,75 € 15,25 € 14,25  € 13,75
Italy € 27,50 € 27,- € 26,- € 25,50
Spain € 26,25 € 25,75 € 24,75 € 24,25
Finland € 22,- € 21,50 € 20,50 € 24,25
Ireland € 27,50 € 27,- € 26,- € 25,50
Slovenia € 22,- € 21,50 € 20,50 € 20,-
Slovakia € 22,- € 21,50 € 20,50 € 20,-
Czech Republic € 17,50 € 17,- € 16,- € 15,50
Greece € 27,50 € 27,- € 26,- € 25,50
Luxembourg € 15,25 € 14,75 € 13,75 € 13,25
Estonia € 27,50 € 27,- € 26,- € 25,50
United Kingdom € 22,- € 21,50 € 20,50 € 20,-
Malta € 15,75 € 15,25 € 14,25 € 13,75
Portugal € 22,- € 21,50 € 20,50 € 20,-
Latvia € 17,50 € 17,- € 16,- € 15,50
Lithuania € 22,- € 21,50 € 20,50 € 20,-
Romania € 15,75 € 15,25 € 14,25 € 13,75
Croatia € 15,75 € 15,25 € 14,25 € 13,75
Hungary € 15,75 € 15,25 € 14,25 € 13,75
Bulgaria € 15,75 € 15,25 € 14,25 € 13,75

 

* Rates specified are exc. VAT.

 

 

Frequently Asked Questions

Why are the prices for return shipments and outbound shipments not the same? How do I create a return label for a foreign shipment? Do the same conditions apply to return shipments from abroad as for outbound shipments?