The holidays are just around the corner, and it’s the perfect time for e-commerce companies to end the year successfully with exciting promotions and giveaways. It’s a festive yet challenging period for e-commerce because of the need to handle a large influx of orders (and returns). How do you deal with delays from carriers due to the high volume of parcels that need to be processed in a short time? With these 5 features, you can get your shipping process ready for the end-of-year season!
1. Keep customers informed with track & trace information.
Many consumers order their holiday gifts at the last minute. Delays with major carriers are inevitable due to the large number of parcels that need to be processed in a short time. Therefore, during the end-of-year season, it’s essential to keep your customers well-informed about the status of their shipments. You can easily do this through your own personalized track & trace email and page. This way, you can proactively and automatically keep your customers updated on the status of their shipments. They will know exactly where they stand and are less likely to contact you for a shipping status update. Handy, isn’t it?
2. Prevent unnecessary returns during the year-end season.
An increase in the number of orders likely means an increase in the number of returns you’ll have to process in the coming time. Have you set up the return portal in your MyParcel account? If so, this is a breeze. When a return request comes in, the customer automatically receives an email directing them to your own branded return page. On this page, they can download the return label and track the return from door to door. No more manual handling required!
Additionally, set up return reasons so that customers can indicate why they’re returning a shipment. This will provide valuable insights into the reasons for returns, which can help you reduce the number of returns in the future. You can find these insights in Analytics. Setting up your return portal and return reasons takes just a few minutes! What are you waiting for?
3. Gain insights into delivery times for your parcels and delays by shipment and carrier, among other data.
How well is your shipping process prepared for extra busy periods, and where are the opportunities for improvement? With our analytics tool MyAnalytics, you can easily analyse your shipping data. This provides insights on a monthly, weekly, and daily basis and by shipment, depending on the subscription you choose.
- Shipping costs
- Delivery times of parcels
- Damages and losses
- Surcharges and how to avoid them
You can use this data to make smarter and better choices to streamline your shipping process. Think about using different packaging techniques or adjusting internal procedures. Want to try MyAnalytics for free for 14 days? Start the free trial!
4. Streamline your order processing efficiently and clearly with MyOrders.
When you receive a surge in orders due to the holidays, it’s crucial that your order management process is well-organized. To maintain control during peak times, reduce the chance of errors, and save time, you can manage your entire order processing from start to finish with MyParcel. This includes automatically importing your orders and printing the pick list, packing slip, and shipping label. Try MyOrders for free for 14 days and discover the convenience.
5. Avoid errors with smart shipping rules.
The more time you can save during the end-of-year season, the better. A handy feature that not only saves time but also prevents errors when creating shipments is shipping rules. Choose the desired parcel type, carrier, and any insurance or shipping options for each destination. The next time you send a shipment to that destination, all shipping preferences will be automatically filled in for you. Convenient, right?
Bundle these features and get a discount with a MyParcel Package.
You can also purchase all of these features as part of a MyParcel Package. This way, you’ll get a discount on MyParcel rates for parcel shipments and access to features like MyAnalytics, MyContracts, MyOrders, and shipping rules.
Success during the year-end season!
If you have any questions about these features or any other questions related to the end-of-year season, please don’t hesitate to contact us. Our customer service is available six days a week. We wish your business a lot of success during the end-of-year season. Let’s end the year with a bang!